This paper presents a theory of the co-evolution of technology, organizational networks, and institutional arrangements in the transformation of government. The basics of social research. Digital transformation is mostly a buzzword hinting at the change in the scope and direction of digital government: as practitioners try to implement a comprehensive approach to digital government beyond the mere digitization of existing offline processes, researchers aim to understand how and why these initiatives succeed or fail. Clearly, these most recent Internet technologies are creating dramatic changes in the way people at a peer-to-peer production level communicate and collaborate over the Internet. Research into e-government is relatively new. Taking a broader perspective, this dissertation advances marketing knowledge on technological innovation, new types of consumer data, strategy shifts, as well as new firm capabilities and managerial skill sets required in an age of disruption within the virtual, but also the physical world. The implications of our findings on future efforts to increase the uptake of e-government are also discussed. Reserved. Such indicators are essential if judgements about value for money and Best Value are to be made. A model created represents the identification of four influential factors in the recruitment approach including (a) recruiter background; (b) recruiter attributes; (c) recruiter understanding of team needs and (d) recruiter–coach relationship. The article draws on two semi-structured interviews and one focus-group interview. Since 2009, e-government has been high on governmental agenda in Bangladesh. You can request the full-text of this conference paper directly from the authors on ResearchGate. Cengage Learning. Essay 1 provides an integrated literature review on digital retail technologies’ impact on consumer behavior at physical retail stores. Based on the findings of a case study – of the Venice municipality in Italy – the paper discusses how ICT can be used to support rather than The results show that the validity and comparability of the indicators has improved substantially over time. Such technologies open up a new set of benefits, costs and risks to those government authorities who make use of these social and digital media to enhance their work. We can’t continue to rely on in-person engagement for any business processes. The result is a theoretical framework that lays out three preconditions for digital transformation: 1) reducing costs in the buy vs. built decision making processes; 2) agile acquisition policies with buy-in from contractors, and appropriations from policy makers; and 3) human-centered design and development, including agile leadership and cultural change. If you’re a manufacturing organization prepared to fully automate your plants, improved product quality, increased worker safety, and reduced time to market might be your indicators of success. By interrogating the roles the Internet plays in older Chinese migrants’ day-to-day postmigration interactions, this article provides insights into their quality of life in a transnational context. Five themes evolved from the interview, each theme acting as both barriers and, This paper reports on a series of qualitative interviews conducted as an exploratory research effort to understand the motivations behind knowledge workers’ usage of mobile digital calendars. – Novice interviewers need to conduct some research interviews in order to start to develop their skills in the craft of interviewing. What are they asking for that you aren’t offering? The results of this examination suggest that the expectation that technology-enabled change has the ability to increase citizen trust, thereby transforming government may be too high, but that more research is needed. SCTG offers cloud-native software development, AWS consulting, cloud infrastructure, and global data center services. technology–centered changes will be critical for the current and next wave of change, and we focus on themes of reintegration, While a global pandemic may have been the disrupting agent that moved the workforce remote practically overnight, the pressure to meet customer demands online 24/7, for example, long predates Covid-19. The authors include a model that summarizes similarities and differences among the approaches, with attention to their historical development, goals, methods, audience, and products. We commenced our study by collecting information through literature and Web research and supplemented that with interviews of company executives and consultants at a global management-consulting firm. Their hypotheses draw on four explanations of policy change—learning, political norms, competition, and citizen pressures. More specifically, the research highlights that government officials and citizens are not motivated by the promise of technology but by frames that connect technological opportunities to the production of public value. Although companies are becoming more digital, no new capital is entering the economy and the size and quality of the talent pool is not increasing since education is not occurring outside the corporate structure. (2016), a number of workplaces in Canada and abroad are currently showing leadership with respect to the provision of caregiver-friendly workplace policies (CFWPs). The following study highlights two constructs of information technology and the public sector: e-government and e-governance. Essay 2 analyzes the perceptions and consequences of attribute-based personalized advertising in physical retail stores, where other people are present and can see the personalized content. Making sense of public value: Concepts, critiques and emergent meanings. and progressing digitalization of administrative processes. ResearchGate has not been able to resolve any citations for this publication. A major conclusion of the paper is that although e-government is yet to make a breakthrough in governance and service delivery, it has set the wheels of change in motion. Digital transformation isn't a trend with a clearly defined beginning and end, but a series of waves in the ocean, each of which makes an impact. The following are the ten reasons why leaders need to include sustainability in their company's digital transformation strategies today: 1.The increased industry pressure to … interviews, the article demonstrates importance of leadership agency and associated qualities of university leadership for 7 days ago | Tom Kiblin. Functional simplification Only then can you identify the areas most important to your desired outcomes and begin to allocate the necessary budget for innovation. As a research field, DG emerged from multiple disciplines, including public administration, information science, management information systems, computer science, communication, and political science. E-government must be seen as a long term project, it must attract high-level political support and it requires fruitful collaboration between the public, private and non-governmental actors. facilitators to initiating PrEP conversations: (a) providers comfort levels, (b) taking sexual histories, (c) time, (c) patients comfort levels discussing sexual health, and (c) HCPs’ perceptions of patients’ risk of sexually transmitted infection (STI) acquisition. These were: whether the school had a sixth form or not; the characteristics of school leadership, ethos and values; the socio-economic status (SES) of the schools' catchment; and the organisation and delivery of careers education and guidance at the school level. The paper demonstrates the ways in which various e-initiatives have transformed traditional administrative systems and practices, notwithstanding the nation’s limited overall e-development. they play in rejuvenating the whole economy through the application of the accompanying techno-economic paradigm. International Journal of Sports Science & Coaching. To study to what extent internal audit results of hospitals can be shared with external supervisors and the necessary preconditions for this. – The purpose of this paper is to draw on experience in supervising new researchers and the advice of other writers, to offer novice researchers, such as those engaged in study for a thesis, a pragmatic introduction to conducting research interviews. This paper presents initial findings of a study on the decision making strategies that expert users employ in a large scale image digital library to choose and evaluate digitized photographs for specific projects. Purpose These workplaces, which operate as exemplars in meeting the needs of caregiver-employees, are pivotal to understanding the process which takes place in the implementation and success of CFWPs across various sectors/industries. This paper is designed to give novice interviewers the advice and support that they need before starting on this journey. Developed over more than two decades of technology innovation and policy response, the evolution of e-governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high-quality and cost-effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. strategy, but also to develop new knowledge and skill sets. Originality/value The best way to balance high risk and a high demand for change is to gather information about which business processes have and haven’t been working for your organization until now. What are your shareholders’ or investors’ expectations? Digital technologies are changing information flows and transforming some of our current social structures. Employees. If you don’t account for the transformation of all constituent operations simultaneously, you’ll duplicate work and create more problems than you can solve – and your business sputters while other companies blaze ahead. The study concludes that a combined analysis of the evaluation and impact assessment factors, rather than one particular approach would better assist decision makers when implementing Web 2.0 technologies for use by public administration employees. © 2008-2020 ResearchGate GmbH. The inappropriate or inadequate reparation of transcripts from audio or digital recordings can delay or negatively affect the analysis process. Firstly, an overall theme across the interviews was that the managers underscored the importance of eagerness and willingness to change as a prerequisite for innovation. It also further enhances the modelling of pupil decision making in education and training markets, and in labour markets. Most significant is the rise of digital transformation (which includes big data, cloud computing, artificial intelligence, Internet of Things, robotics, additive manufacturing) within industry (Geissbauer et al., 2016) (Jaruzelski et al., 2016) which strongly influenced many innovation management researchers to look at digital platforms. Participants included Alstom, Amazon.com Inc., AutoNation Inc., Boo.com, Cemex, Chemdex, Dell Computer Corp., Eastman Chemical Co., easyJet Airline Co., FedEx Corp., Google, Lafarge, Levi Strauss & Co., Oracle Corp., Polaroid Corp., Ryanair, Schneider Electric, Tesco, Thomson and Toys “R” Us. It explores what trust and transformation mean, or could mean, for government, governance and public administration and whether transformational government is just a feel-good phrase or a genuinely new departure. The study also contributes to the wider understanding of 'choice', and identifies implications for the development of careers education and guidance and, Ongoing advancements in technology have significantly shaped the marketing landscape over the course of the last decades. Essay 1 and Essay 2 address the increasing digitization of physical retail environments. If you want to plan thoroughly, you’ll need to align all central business functions, especially IT and finance, and seek external opinions from customers, partners, and suppliers. Findings – Citizens were most likely to use e-participation for management activities. Before we go any further, we would like to begin by providing the reader with a step-by-step introduction to the methodological debate surrounding expert interviews. This article calls attention to the overall practice of qualitative research in the field of public administration. These are steps along the way, but the important things to acknowledge are that there is no one "right way" to become a digital enterprise, and the … A great example of that might be the filing of taxes or submission of customs documentation for imports/exports. Conclusion: Qualitative interview research. Researchers and practitioners around the world recognize the potential of information technologies to promote government transformation. The results of this study will be used to inform the wide gap in our knowledge about CFWPs while providing the evidence needed to workplaces and other organizations to introduce CFWPs into their employment practices. emergent meanings. These findings demonstrate the need for evidence-based interventions for initiation of PrEP conversations in health care settings. However, this in turn has brought about additional challenges. This paper provides an overview of the transformative organizational, technological and informational challenges ahead. As the article consolidates a representative body of the Digital Government literature, it could be also used for defining and integrating future research in the area. Survival isn’t a business outcome, though it is a motivator. ; and what factors explain why citizens participate in online government? We found that performance was negatively related to citizen use of e-information and e-services, while e-participation use was insignificant. Systematic reviews of research methods in the public administration field have assessed the progress of research practice and offered relevant recommendations to further develop research quality. This article attempts to rectify this methodological neglect. – After a brief introduction, the paper is organized into three main sections: designing and planning interviews, conducting interviews, and making sense of interview data. They were in favour of sharing internal audit results with external supervisors to reduce the supervisory burden. In this article, we investigate preconditions for social innovation in institution-based elderly care in Norway and Denmark. on citizens' capacities for solving social problems because NPM has radically increased institutional and policy complexity. Although its effects are still working through in countries new to NPM, this wave has now largely stalled For others hypotheses about the impact of ICT on other values are then posited. Those urge the need to redefine firm-based value propositions, to adapt business models, to place significant emphasis on topics such as innovation, design and, The nature of unpaid caregiving is changing significantly in response to the changing nature of families, increased average life expectancy, and the rise in elderly populations. For each mode of public service production we identify the associated benefits, risks and possible solutions that can be deployed to mitigate the risks. Many organizations have only made the digital leap for one or two of those constituents, however. Other findings reported on are general complaints related to the design and usage of mobile digital calendars. Required fields are marked *. The authors, Chung-pin Lee of Tamkang University and Kaiju Chang and Frances Stokes Berry of Florida State University, empirically analyze factors associated with the relative level of development of e-government and e-democracy across 131 countries. Digital transformation is a fundamental concept that focus es on applying technology to help businesses be more profitable, scal able, and remain competitive. Three findings are drawn from the analysis. The image and the expert user: A qualitative investigation of decision-making, Exploring the skill of recruiting in the Australian Football League, Aging in cyberspace: Internet use and quality of life of older Chinese migrants, The Influence of the school in the decision to participate in learning post 16. First, qualitative work represents a very small percentage of the journal articles published in the field. What the emergent application and popularity of Web 2.0 tools show is that there is an apparent need within government to create, distribute and collect information outside the given hierarchical information flow. E-government uses information and communication technology to provide citizens with information about public services. Digital transformation: A theory of change that frequently changes. Nevertheless, much contemporary thinking and writing about e-government is driven by normative models that appeared less than a decade ago. Has your supply chain been recently disrupted? These trends continue to change our democratic governance system by opening opportunities for citizens to directly influence policy issues and democratic participation. Digital transformation is a holistic approach to move government organizations from simple digitization efforts to cultural, managerial, procedural, and … These findings suggest that older migrants use the Internet as a strategy not only to deal with issues related to aging but also to compensate for the losses and challenges caused by migration. Decade ago local and international social connectedness, and continue to change our democratic governance system by opportunities. Contexts these technologies are more interactive than the traditional models of e-government remain broad and ambitious operating model optimize elements... … Expect setbacks what have your customers Conference: European Group of public sector: Manufacturing logic vs logic! 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